Incident management & troubleshooting

The Incident management & troubleshooting module owns the path from an incoming alert to an understood, remediated production incident. This page explains what the module is accountable for, the workflow inside it, what you need connected before it can work, and what you see once it starts running.

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What this module owns

An alert fires. Somebody acknowledges it, opens three dashboards, checks what deployed recently, asks in Slack whether anyone else is seeing it, and eventually forms a theory. Most of that is retrieval, and most of it is repeated on the next alert. Incident management & troubleshooting takes that work. It groups related alerts into one incident, dispatches domain specialists to gather evidence in parallel, produces a root-cause conclusion with the evidence attached, and proposes a remediation for a human to approve. What you own is the decision; what the module owns is everything leading up to it. Good looks like: one incident per real problem rather than one per alert, a conclusion you can audit, and a remediation you approve rather than research.

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The workflow inside it

This module contains 1 workflow.

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Production Alert Investigation

Correlates production alerts, runs a multi-agent root-cause analysis, and governs remediation. Each step delivers its task to the agents bound to it, so you can see exactly which agent handled which stage of an investigation.

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What it needs connected

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Enabling it

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What you see when it runs

The module’s sidebar entry lists every incident it has produced. Each one carries:

• The alert that started it, and any alerts folded into it during correlation.
• The investigation — which specialists ran, what each found, and the runs behind them.
• The conclusion, with the evidence that supports it.
• The proposed remediation, and whether it is waiting on a human.

Because every step is a run, an incident is auditable end to end: you can open any stage and read exactly what the agent saw and did.

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Next steps